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SHIPPING POLICY

Effective Date: May 01,2023

INTRODUCE:

Welcome to FENY Bear's house! We're delighted to serve you and want to ensure you have a seamless shopping experience with us. This Shipping Policy outlines important information about the shipping of your orders. Please read this policy carefully before placing your order. By purchasing from us, you agree to the terms outlined below.

ORDER PROCESSING:

  1. Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, except during high-demand periods or holidays, when processing times may be slightly longer.

  2. Order Verification: For security reasons, some orders may require additional verification. In such cases, we will contact you via the provided contact information to ensure the order's authenticity, which may result in a slight delay in processing.

SHIPPING METHOD:

Shipping costs are determined based on your chosen shipping method, the destination address, and the weight/size of the items in your order. You can calculate the estimated shipping cost during the checkout process before finalizing your order. We offer the following shipping methods for your convenience:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Express Shipping: Guaranteed delivery within 2-3 business days.

  • Free Shipping: Available on orders over $50 (excluding taxes and discounts).

TRACK YOUR ORDER:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

DELIVERY ADDRESS:

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or misdelivered shipments due to incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact our customer support team immediately.

SHIPPING DELAYS AND ISSUES:

While we strive to meet estimated delivery times, unforeseen circumstances such as weather, carrier delays, or peak holiday seasons may occasionally impact delivery dates. If you experience any shipping-related issues or delays, please contact our customer support team, and we will assist you in resolving the matter as quickly as possible.

RETURN & EXCHANGE POLICY

We value your satisfaction and want to ensure a hassle-free return process. Please take a moment to review our return policy below.

 

ELIGIBILITY FOR RETURNS:  

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be in its original packaging, with all tags and labels attached.

  • The item must be unused, unwashed, and in the same condition as when it was received.

  • Personalized or customized items cannot be returned unless they are defective or damaged upon arrival.

RETURN SHIPPING:

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged or defective). We recommend using a trackable shipping method to ensure the safe return of the item.

REFUNDS:

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your financial institution's processing times.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to return the item or resolve the issue promptly.

CONTACT INFORMATION:

If you have any questions or need assistance with a return, please feel free to contact our customer support team:

 

Thank you for choosing FENY. We appreciate your business and hope to provide you with the best shopping experience possible.

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